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Homecare Mellor Ltd

Call us: 01772 722985

help for old in Preston, PR2 8JE

Derby House, Lytham Road, Fulwood, Preston, PR2 8JE

Homecare Mellor Ltd



Contact information

Homecare Mellor Ltd help for old
Derby House Lytham Road Fulwood Preston PR2 8JE
53.7770622 -2.7128686
Homecare Mellor Ltd

Telephone: 01772 722985
Email:
Web: www.homecaremellor.co.uk

Home care, Preston, Home care, Longridge

The big question with care for the elderly is “How can we trust you?” Jeanette Taylor (far right), HomeCare Mellor’s owner, takes the question in her stride.

She notes that her businesss has been running since 1993. “We have been tried and tested over those years,” she adds.

She and her Fulwood manager Sara McGaughey also point out that inspections by the Care Quality Commission have always been good and have never found anything of concern. “You can find those reports online for everyone to see,” adds Sara, who lives in Fulwood.

HomeCare Mellor Ltd has grown rapidly and now has 110 full and part-time staff, caring for more than 300 clients from bases in Fulwood and Blackburn.

Sara said they wanted to recruit more staff, who would be given full training on appointment.

The team assists people who are elderly, have physical disabilities, learning difficulties or need palliative care.

They work in partnership with the NHS – Central Lancashire Primary Care Trust – and Lancashire Social Services, for which it has been a preferred provider over many years.

“We get fantastic feedback,” says manager Sara McGaughey (centre left). “I’d say 99.9 per cent of people who use our services are satisfied.”

Sara, who has 26 years of care experience, still gives care herself to monitor client satisfaction, and has worked with the team in her current role for seven years.

All staff are DBS-checked and trained by Jan Stephenson, who has worked in the NHS and social care, in conjunction with Preston and Runshaw colleges,

Training is on-going to refresh staff’s skills and knowledge.

Jeanette, meanwhile, still takes a hands-on approach and has personal understanding of the difficulties faced by families,  having an 83-year-old father who lives in Tenerife (see below).

“We are approachable, we listen and we can empathise with everyone’s situation,” she says. “We always have someone on hand who can assist with any issues, however sensitive.”

The team aim to maximise people’s independence so they can enjoy life – they even take clients on senior citizens’ days out with Cosgrove Coaches!

THE CLIENT

Two years ago, Mavis Riding went into residential care after a hospital stay but was unhappy, wanting to be back in her own home – so a friend contacted Homecare (Mellor). The 86-year-old has polymyalgia arthritca and has great difficulty moving about and with daily tasks.

“We arranged a care package where people came in the day and somebody stayed overnight,” says HomeCare’s Janet Strange. “Her confidence has grown so much she now has daytime visits to help with daily tasks and just a pop-in visit in the evening to help get ready for bed.”

HomeCare Mellor helped with access to NHS and social services funding and adaptations to her Fulwood house. Staff now visit five times a day. Mavis says: “It has been so good.  The girls who come are lovely and it has helped me to stay at home, for which I am very grateful.” THE PROCESS

The first port of call for anyone interested in HomeCare Mellor’s services is customer liaison manager Janet Strange. She will arrange a convenient time to visit the home for an assessment, where she can discuss with clients and family/friends what support requirements they are seeking and work with them to develop a person-centred plan to cover their needs.

Support ranges from medication prompts or assisting someone to get up in the morning to domestic chores.

Janet gathers all relevant information to devise a tailored package to suit each individual. “Apart from the support, an important part of visits is the companionship and stimulation it can offer to clients,” she says.

Regular reviews are held after a package starts to check everything is going well, Contact with family is encouraged – one lady regularly emails from Australia. SERVICES

  • Personal care: Includes getting up and putting to bed, help with bathing, toileting/continence care
  • Pop-in service: Coffee/tea, pressure care relief and more
  • Home maintenance: Most general jobs, cleaning, gardening.
  • Domestic help: housework, shopping, laundry/washing/ironing
  • Medication: Assist under the guidance of your GP   
  • Meals: Prepare and cook
  • Respite care: Day/evening sitting, overnight sleeping. Holiday cover, including help in Tenerife  
  • Plus: Palliative care, learning difficulties and physical disabilities

Home care, socail care, Tenerife

Elderly or disabled and fancy a break in Tenerife? Or do you have older relatives living out there who need assistance? HomeCare Mellor owner Jeanette Taylor has set up a team of English and Spanish speaking carers on the holiday island.

Organised as professionally as her English business, they help with any care needs of ex-pats and holiday-makers, whether those be supported travel, accidents/illness on holiday or provide respite care whilst on holiday. Contact the Fulwood office.

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